1. Introduction

Trips and Tales Travel Group Limited (“we”, “us”, “our”) is committed to protecting your privacy and personal data in accordance with the Kenya Data Protection Act, 2019.

2. Who We Are

We are a luxury travel company based in Westlands, Nairobi, Kenya, providing bespoke travel experiences across Africa and beyond.

3. Personal Data We Collect

• Identity and contact information
• Travel and booking details
• Health and accessibility needs
• Payment and billing information
• Website usage data

4. How We Use Your Data

We use your data to design and manage your travel, process payments, comply with legal obligations, and communicate with you.

5. Data Sharing

We only share your data with trusted suppliers, legal authorities, and service providers where necessary to deliver your travel experience.

6. International Transfers

Your data may be transferred outside Kenya for travel services. We ensure adequate safeguards are in place.

7. Data Retention

We retain your information only for as long as legally required or necessary for service delivery.

8. Your Rights

You may request access, correction, deletion, or restriction of your personal data at any time.

9. Marketing

We only send marketing communications where you have explicitly opted in. You may unsubscribe at any time.

10. Data Security

We apply strong technical and organisational measures to safeguard your data.

11. Cookies

We use cookies to improve website experience and analytics. You may control cookie settings via your browser.

12. Children’s Privacy

We only collect children’s data with parental or guardian consent and strictly for travel purposes.

15. Complaints

Email: privacy@tripsandtales.co.ke
Phone: +254 119 522 237